Returns

Thank you for using SR Direct and reviewing our returns policy.

If you are not satisfied with your online SR Direct purchase, simply contact our customer service department within 30 days from the date of purchase. The following conditions apply:

A Return Authorization Number must be obtained prior to the return of an item(s)
Product must be in original packaging and in re-saleable condition, for credit to be issued (Exception: see Defective Returns below)
Some returns could be subject to a restocking fee
Customer errors must be returned at their expense

How Do I Obtain A Return Authorization Number and Return A Product?

Download the SR Direct Returns Form

Complete the form following the instructions within the form.

Email the returns form to SRDirectReturns@StandardRegister.com

You will recieve an immediate confirmation that we have your return authorization request.

Your return authorization will include instructions on how to package and ship your return.

Tax Forms

Tax forms are subject to a 50% restocking fee and can only be returned within the same tax season in which the tax form is purchased.
         - 2009 Tax Forms can be returned no later than January 31, 2010 as they are not resalable after this date.
         - 2010 Tax Forms can be returned no later than January 31, 2011 as they are not resalable after this date.

Defective Returns

Defective returns must be handled under each manufacturer’s guidelines.

Toner, Inkjet & Ribbons

Defective toner, inkjet, and ribbon products can be returned for credit within 30 days of the purchase date.

Computer Supplies and Accessories

Defective computer supplies and accessories can be returned for credit within 30 days of purchase date.

Labels

Defective labels can be returned for credit within 30 days of purchase date.

Check Encoding Supplies

Defective check encoding supplies can be returned for credit within 30 days of the purchase date.

If you have further questions about returns, please contact us.